ISP policies like shutoffs, late fees, and data overages are getting canceled due to coronavirus


It’s hard to find the silver linings during a pandemic, but the coronavirus outbreak has forced big internet providers like AT&T and Comcast to suspend some anti-consumer policies.

FCC chairman Ajit Pai launched the “Keep Americans Connected Pledge” on Friday, per an FCC press release. The FCC asked telecoms to sign the pledge, which guarantees that services will not be shut off if bills aren’t paid, any incurred late fees will be waived, and WiFi hotspots will be open to the public for the next 60 days. This is in explicit anticipation of people not being able to pay bills because they can’t work due to COVID-19, the official term for the disease caused by the virus. Read more…

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